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Helpdesk Fundamentals
CRN: 21031
Location: West Campus Building 1
Course/Section: COMA919 200
Date: 01/14/2025 - 05/01/2025
Room: 205E
Instructor: Miller Blayne
Time: 06:00PM - 09:00PM
Days: Tuesday, Thursday
Contact Hrs: 135 hours
Description:
Course provides training and guidance for individuals seeking a role as a Helpdesk professional. Topics to be covered include but are not limited to: Customer Service, Hardware, Software, Security, and Troubleshooting. Each week, students will participate in synchronous and asynchronous learning opportunities related to the content and to aid skill development. Successful students will be ready to complete a PC Pro Certification.
 
Available Seats: 5     Fees: $2,500.00
 
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