DMACC Continuing Education: : Helpdesk Fundamentals

Helpdesk Fundamentals
CRN: 26822 Location: West Campus Building 1 Course/Section: COMA919 200 Date: 02/08/2022 - 05/19/2022 Room: Instructor: Staff * Time: 06:00PM - 09:00PM Days: Tuesday, Thursday Contact Hrs: 135 hours
Description:
Course provides training and guidance for individuals seeking a role as a Helpdesk professional. Topics to be covered include but are not limited to: Customer Service, Hardware, Software, Security, and Troubleshooting. Each week, students will participate in synchronous and asynchronous learning opportunities related to the content and to aid skill development. Successful students will be ready to complete a PC Pro Certification. Course provides training and guidance for individuals seeking a role as a Helpdesk professional. Topics to be covered include but are not limited to: Customer Service, Hardware, Software, Security, and Troubleshooting. Each week, students will participate in synchronous and asynchronous learning opportunities related to the content and to aid skill development. Successful students will be ready to complete a PC Pro Certification.

Available Seats: 20 Fees: $1,499.00

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