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Helpdesk Fundamentals
CRN: 14570
Location: West Campus Building 1
Course/Section: COMA919 100
Date: 09/03/2024 - 12/10/2024
Room: 
Instructor: Staff *
Time: 06:00PM - 09:00PM
Days: Tuesday, Thursday
Contact Hrs: 135 hours
Description:
Course provides training and guidance for individuals seeking a role as a Helpdesk professional. Topics to be covered include but are not limited to: Customer Service, Hardware, Software, Security, and Troubleshooting. Each week, students will participate in synchronous and asynchronous learning opportunities related to the content and to aid skill development. Successful students will be ready to complete a PC Pro Certification.
 
Available Seats: 16     Fees: $1,699.00
 
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